Section · 13 guides
Clinician
FAQ's for clinicians
Forms and Documents
Below is a list of the various forms you may need to provide to a Patient. If there is a form that you need that may not be listed below, please comment below and we will work to get it a…
GuideWho fills in the notes section of the Patient record?
The entire care team should fill this in with different information they learn about the Patient that might be useful for the rest of the team. This is information that we can use to crea…
GuideHow do I know where to see the Patient - our EHR or Zocdoc?
All Patients, regardless of where they booked an appointment will be added to our EHR. Depending upon where they booked from however may determine where you will see the Patient virtually…
GuideWhat if the Patient does not join the virtual call?
In this case, you should give them a call with the number on file for the Patient. There are cases where the Patient forgets and does not see the reminders. Do not just assume the Patient…
GuideHow does the Patient join the virtual call?
There are two different area's the Patient can join a call. below you will see how they join a call via besa Health Patient app and through Zocdoc. besa Health Patient app : The Patient w…
GuideAfter the initial visit with a Patient, should I book a follow-up?
Yes. Nearly 90% of all initial visits should require a follow-up visit. One reason is to ensure we address the issue and they feel better/go over results, and to build that relationship w…
GuideIs there anything needed to be reviewed prior to seeing a Patient for a post hospital visit?
Yes, we need to get the Patients discharge paperwork. They can upload this through their Patient app in the documents section or send it to you through other means. If they upload it to d…
GuideShould we do anything in particular if the Patient has a chronic condition that needs monitoring?
For all Patients who have chronic conditions that need continuous monitoring, let them know that we can offer continuous monitoring for them. Set up a care plan and work closely with them…
GuideWhen do I know to send an Rx order to our partner pharmacy, or the Patients local pharmacy?
⚠️ This only applies to Virtual visits. Immediate : If the Patient needs the medication immediately, we will use the option Patient Local Pharmacy . The Patient's care manager will then h…
GuideWho handles the orders after they are created?
After the clinician creates the orders, the Patient's care manager will help to facilitate the delivery and adherence to what is being asked. If there are any questions, the care manager…
GuideHow should I end each encounter regarding the Patient app?
After your plan and review which is discussed with the Patient, be sure to ask them if they have the Patient app (You will know this if you met with them outside of our EHR). Mention to t…
GuideHow are Patient follow ups handled?
Many appointments require a follow-up with the Patient. Because sometimes getting in contact with the Patient can be difficult, the clinician should schedule that follow-up while with the…
GuideHow to I trigger the encounter to be reviewed by supervising physician?
When the encounter is ready to be reviewed save the encounter by selecting the option Save & Done within the encounter page.