Section · 3 guides
Common Issues
Guide
Testing the EHR (In Staging)
Making sure you know how to navigate the system and know what happens from certain triggers is super important. Understanding the system is necessary to give an effective encounter and pr…
GuideWhen an "On Mobile" Appointment Comes In
When an On Mobile appointment comes in, we will need to block the schedule in Zocdoc if it already exists. This prevents us from being double-booked. It will come into Zendesk Support agent.
GuidePatient not receiving OTP
There are times when the Patient is trying to get into their patient app and is not receiving the OTP via SMS. In this case, we can bypass the requirement by checking the Verified Phone b…