At besa Health, we use video calls to stay connected across departments, locations, and roles. Whether you're meeting with coworkers, leadership, or patients, how we communicate on video reflects our professionalism, culture, and commitment to clear collaboration.

This guide outlines the expectations and best practices for conducting yourself during video calls to ensure that meetings are productive, respectful, and aligned with our values.

 

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📅 Before the Call: Prepare 

  • Test Your Tech.
    • Make sure your camera, microphone, and internet connection are working properly
    • Join 1–2 minutes early to avoid delays.
  • Use an External Microphone or Headset

    • Always use an external microphone or headset—this ensures clearer audio and helps protect patient and company privacy by preventing others nearby from overhearing the conversation.

    • Built-in laptop speakers and microphones are not permitted for sensitive or clinical calls.

  • Choose a Quiet, Professional Space
    • Select a clean, distraction-free area with minimal background noise.
    • Use a neutral or company-branded virtual background if needed.
  • Dress the Part
    • Wear besa Health-approved attire just as you would for an in-person meeting.
    • Be clean, presentable, and professional—yes, even on camera.
  • Review the Agenda/Visit reason
    • Know the purpose of the meeting and come prepared to contribute.
    • Have necessary files, notes, or documents ready to reference.
  • Position Your Camera Correctly
    • Your screen should be positioned at arm’s length—not too close, not too far—so your face and upper body are clearly visible without distortion.
    • Keep the camera at eye level to maintain good posture and connection.

 

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🎥 During the Call: Show Up, Stay Engaged, and Bring the ENERGY!

  • Start with a Smile & Open Gesture
    • When the call begins, smile warmly and show your palm with a small wave. This sets a friendly, positive tone and helps establish human connection quickly.
  • Turn On Your Camera
    • Unless otherwise noted, we expect all team members to keep their video on.
    • Being visible shows presence, attention, and respect for others.
  • Mute When Not Speaking
    • Mute your microphone when you're not talking to minimize background noise.
    • Unmute confidently when it’s your turn to speak.
  • Practice Good Body Language
    • Sit up straight, make eye contact with the camera, and avoid multitasking.
    • Nod, smile, and show engagement—non-verbal cues matter just as much on video.
  • Speak Clearly and Stay on Point
    • Be concise and respectful of others' time.
    • Avoid interrupting—use the “raise hand” feature or wait for your turn to speak.
  • Be Inclusive & Professional
    • Use inclusive language and address others with courtesy.
    • Avoid sarcasm, negative body language, or jokes that could be misinterpreted in a virtual setting.

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⚠️ Important Reminders

  • Maintain Privacy & Security
    • Always use an external microphone or headset to ensure privacy in shared workspaces or public settings.
    • Never record meetings or take screenshots without proper consent.
    • Only discuss patient or sensitive information over secure, HIPAA-compliant platforms.
  • Stay Focused
    • Avoid checking your phone, working on other tasks, or browsing while on a call.
    • Treat every meeting like you’re physically present.
  • Respect Time Zones & Schedules
    • Be mindful when scheduling with remote teammates. Use calendar tools to suggest fair times.
    • Pay close attention to the time zone you are in. All our Patients and team are in California, therefore the time you see will most likely be PST time.

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💙 Representing besa Health with Excellence

Video calls are an extension of besa Health’s professional environment. From the moment you smile and wave hello, to how you listen, speak, and wrap up the conversation, every moment reflects our standards. Using the proper tools and maintaining a high level of awareness ensures that we protect our patients, our team, and our mission.

Thank you for making besa Health a place where communication is intentional, respectful, and professional—on and off screen.