Section · 3 guides
Customer Service
Guide
Handling Complaints & Drink Remake Policy
This quick guide outlines the expectations and standards for handling customer or Patient complaints and managing drink remakes. How we respond in these moments defines our professionalis…
GuideTaking Orders & Identifying Patient Appointments at the Counter
This quick guide highlights the key expectations and best practices to follow when taking a customer’s order and identifying Patients who may have an appointment. Because Patients receive…
GuideGreeting Every Guest
This quick guide highlights the key expectations aqnd best practices for how we greet every customer entering our coffee shop. The greeting sets the tone for the entire experience. Energy…